At Urban Charm (“we”, “our”, “us”), protecting your privacy and personal information is a priority. This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase from urbancharm.store (the “Site”).
1. Personal Information We Collect
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We collect the following types of personal information:
- Order Information: When you make a purchase through the Site, we collect information such as your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
- Device Information: Automatically collected information such as your IP address, web browser, time zone, and some cookies installed on your device.
- Cookies: Cookies are small files used to improve your shopping experience. These help remember your preferences, items in your cart, and details for future visits.
2. How We Use Your Personal Information
We use your personal information to fulfill orders and provide a better shopping experience. Specifically, we use:
- Order Information: To process your transactions, fulfill your orders, and communicate with you (e.g., send order confirmations, tracking details).
- Device Information: To optimize and improve our website, analyze performance, and detect potential fraud or risks.
- Marketing: If you opt-in, we will send promotional materials about new products or special offers. You can opt out of these communications at any time.
3. Sharing Your Personal Information
We share your personal data with third parties to help us provide our services:
- Shopify: Our store is hosted on Shopify, which processes your personal information in accordance with their Privacy Policy.
- Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to securely process your payments.
- Shipping Providers: Your shipping information is shared with our partners to ensure delivery of your order.
- Legal Compliance: We may disclose your personal information if required to comply with applicable laws, regulations, or to respond to lawful requests for information.
We do not sell your personal information to third parties.
4. Behavioral Advertising
We use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising through the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com/
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
5. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correct: Request correction of any inaccuracies in your personal information.
- Delete: Request deletion of your personal data.
- Withdraw Consent: Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at service@urbancharm.store.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of legal or reporting obligations. When no longer required, your information will be securely deleted.
7. Cookies
We use cookies to enhance your shopping experience. Cookies allow us to remember your preferences and ensure that your browsing experience is tailored to you. You can control the use of cookies via your browser settings, but please note that disabling cookies may affect the functionality of our Site.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, and we encourage you to review it periodically.