At Urban Charm, we aim to provide you with fast, reliable shipping for a seamless shopping experience. Below you’ll find details on how we handle order processing, shipping times, and costs.
1. Order Processing
- Processing Time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- You will receive a confirmation email once your order has been shipped, along with tracking information.
- Orders placed over the weekend or on holidays will begin processing the next business day.
2. Shipping Rates and Delivery Times
We offer both domestic and international shipping options. Shipping rates and delivery times vary depending on your location and the shipping option you select at checkout.
- Domestic Shipping (USA):
- Free standard shipping on orders over $50.
- For orders under $50, a flat rate of $5 will be applied.
- Standard shipping takes 5-7 business days.
- Expedited shipping options are available at an additional cost.
- International Shipping:
- Shipping rates vary by destination and will be calculated at checkout.
- Delivery times range from 10-15 business days depending on the destination country and customs processing times.
Please note that shipping times are estimated and not guaranteed, as delays may occur due to external factors such as customs or carrier issues.
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track the progress of your shipment on the carrier’s website using the tracking number provided.
4. Customs, Duties, and Taxes (International Orders)
- For international shipments, customs fees, duties, and taxes may apply once your order reaches your destination country. These charges are the responsibility of the customer.
- Urban Charm has no control over these fees, and they are not included in your order total or shipping fees.
5. Incorrect Shipping Information
- Please ensure that all shipping information is accurate when placing your order. Urban Charm is not responsible for delays or lost packages due to incorrect addresses.
- If you need to update your shipping address after placing an order, please contact us immediately at service@urbancharm.store. Once the order is processed or shipped, we may not be able to make changes.
6. Lost or Stolen Packages
- Urban Charm is not responsible for lost or stolen packages after they have been delivered to the address provided. If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly.
- If you believe your package has been lost or stolen, contact us at service@urbancharm.store, and we will do our best to assist you.
7. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as natural disasters, weather conditions, or carrier delays may affect delivery times. In such cases, please be patient and track your package using the information provided.
8. Free Shipping Promotions
From time to time, we offer free shipping promotions. These will be clearly stated on our website and will be subject to specific terms and conditions.